Returns Policy02/11/2023 2023-11-02 15:16
All items must be accompanied by this returns form.
Under the Distance Selling Act, you have the right to return any merchandise except items cut to size or bespoke/made to order products. Notice to return a product must be given within 14 days (about 2 weeks) of receipt and goods will only be refunded if received back in a resalable condition.
If you choose to return any product to us, you are responsible for the carriage fees, we are not responsible for any loss or damage in transit or due to bad packing.
If you are returning these goods via Royal Mail, please obtain a sales receipt and certificate of posting. No refunds can be given without proof of posting.
If you wish to cancel your order or your goods arrive damaged, please email us at workshop@wellsand white.co.uk. Refunds on return postage will only be given at the basic carriage rate.
If an item is too large or bulky a courier collection can be arranged. Please contact the office in this instance.
Returns should be sent to the address below enclosing this completed form:
Wells and White Bespoke Upholstery, Unit 2, New Street Farm, Great Chart, Ashford, Kent TN23 3DL
I am returning the following goods:
Reason for return:
Goods received on (date):
*If you are returning these goods via Royal Mail, please obtain a sales receipt and certificate of posting. No refunds can be given without proof of posting